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Questions parents ask us most

If your question isn't covered here, support is available from inside the app.

How do I get started?

Create your account in the app, add your children, choose a schedule template or build your own, and upload your parenting plan. It usually takes about ten minutes, once.

Does my co-parent have to join?

You can use ChildApart on your own — the calendar, expenses, journal and records all work for one parent. Inviting your co-parent adds the shared view and messaging when you're ready.

Can my co-parent see my journal?

No. Your journal, private notes and personal documents are visible to you alone. Sharing anything is always a deliberate choice.

How do exports for a lawyer work?

You can export message records, the decision log and expenses as Excel or PDF, or give your lawyer view-only portal access instead. Either way, you choose what is shared and can revoke access.

Who can I add as a companion account?

A grandparent, childminder, new partner or anyone who needs to know handover times and places. Companion accounts are view-only and revocable at any time.

Which languages are supported?

English, French, Spanish, Mandarin Chinese, German, Italian, Urdu, Punjabi (Gurmukhi), Polish, Romanian, Portuguese, Arabic, Bengali and Gujarati.

Can I export or delete my data?

Yes. You can export your records at any time, and you can ask for your account and data to be deleted from within the app.

I still need a hand

Support is available from inside the app — open ChildApart and use the help option in your account menu, and a person will get back to you.

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