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Questions parents ask us most

If your question isn't covered here, email help@childapart.com — you don't need an account to get in touch.

How do I get started?

Create your account in the app, add your children, choose a schedule template or build your own, and upload your parenting plan. It usually takes about ten minutes, once.

Does my co-parent have to join?

You can use ChildApart on your own — the calendar, expenses, journal and records all work for one parent. Inviting your co-parent adds the shared view and messaging when you're ready.

Can my co-parent see my journal?

No. Your journal, private notes and personal documents are visible to you alone. Sharing anything is always a deliberate choice.

How do exports for a lawyer work?

You can export message records, the decision log and expenses as Excel or PDF, or give your lawyer view-only portal access instead. Either way, you choose what is shared and can revoke access.

Who can I add as a companion account?

A grandparent, childminder, new partner or anyone who needs to know handover times and places. Companion accounts are view-only and revocable at any time.

Which languages are supported?

English, French, Spanish, Mandarin Chinese, German, Italian, Urdu, Punjabi (Gurmukhi), Polish, Romanian, Portuguese, Arabic, Bengali and Gujarati.

Can I export or delete my data?

Yes. You can export your records at any time, and you can delete your account from within the app. To protect the accuracy of records both parents rely on, entries created jointly — shared calendar events, messages between parents and shared expense records — remain part of the family's shared record unless removed by mutual agreement. Your journal, private notes and unshared documents are yours alone to delete.

I still need a hand

Email help@childapart.com — you don't need an account — or, if you already use ChildApart, use the help option in your account menu. Either way a person will get back to you.

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